Supervisor-Front Desk - JWMarriott/Ritz-Carlton LALIVE (14002780)

Location: Los Angeles
Posted on: November 17, 2024

Job Description:

Imagine how successful you want to be. We?re with you.

A career at Marriott is more than a job. It?s a future. You choose where you want to go, how you want to GROW, and we help make it happen. Expect opportunities to learn new skills, coworkers who share your enthusiasm, and recognition that REWARDS your success. If this is how you want to LIVE—challenged and supported to reach your own personal goals—you want to be at Marriott, where life just keeps getting better. Join us. We?re Marriott.

Positions are currently available at The Ritz-Carlton, Los Angeles, The Residences at The Ritz-Carlton, Los Angeles and The JW Marriott at L.A. LIVE, all part of the L.A. LIVE entertainment complex. Positioned at the heart of a worldclass entertainment, sports and dining district, we?re focused on delivering the luxury and service for which our brands are renowned. Here, we?ll provide you with the tools and rewards you need to meet every challenge. Join us in redefining the face of L.A., while redefining your future.

The JW Marriott at L.A. LIVE is currently accepting applications for: Supervisor-Front Desk (14002780 ):

Responsibilities include: Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



For all hourly positions, apply online at https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=14002780

FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the tenth consecutive year.
Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

Live • Reward • Grow

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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