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Support Technician III

Company: VirtualVocations
Location: Oceanside
Posted on: October 29, 2024

Job Description:

A company is looking for a Support Tech III to provide customer support and troubleshoot software issues.



Key Responsibilities

Answer and process customer calls, effectively resolving issues
Document customer interactions and maintain effective call ownership
Provide mentorship and create training content for team members


Required Qualifications

Typically 4 or more years of related experience
Must have previous experience as a Support Technician II or equivalent
Advanced knowledge of HSPS Dental Software(s) or equivalent
Basic knowledge of computer hardware, operating systems, and networks
High School education or equivalent vocational training

Keywords: VirtualVocations, Huntington Beach , Support Technician III, Professions , Oceanside, California

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